Ransomware Recovery in Beckenham
Files suddenly locked, renamed or replaced by a ransom note? We remove ransomware, recover what can be recovered and protect your computer against the next attack, for home users in Beckenham and Kent.
What to do right now
- Disconnect from the internet: unplug the network cable and switch off Wi-Fi.
- Unplug USB sticks, external drives and backup drives.
- Do not pay the ransom.
- Do not wipe the computer. The encrypted files and the ransom note help to identify the ransomware.
- Take a photo of the ransom message and call us.
How we recover from ransomware
- Identify the ransomware and check whether a free decryption tool exists for it
- Remove the ransomware and any other viruses, spyware or malware that came with it
- Recover files from backups, cloud storage and unaffected drives, with data recovery where files were deleted or damaged
- Reinstall Windows or macOS cleanly when the system can no longer be trusted
- Check other computers and drives in the home for the same infection
Some ransomware uses encryption that cannot be broken, and files with no backup may then be lost. We tell you plainly what can and cannot be recovered before any work goes ahead.
What it costs
Removing ransomware and cleaning up the computer is priced as virus and malware removal, at £45 + VAT to £90 + VAT. Getting encrypted files back is specialist work: as a guide it costs £400 + VAT to £800 + VAT. Call us to confirm a price for your case.
Price calculator
Tick the jobs you need to see a guide price from our price list, before VAT. We confirm a firm quote before any work starts.
Data recovery
The initial consultation is free. It tells us whether the fault is physical or logical.
Ransomware and virus removal
Laptop, PC and Mac repair
Games console repair
Your guide price
Tick the jobs you need
Ransomware prices vary case by case. Please call 020 8658 4366 to confirm yours.
Jobs marked "Free quote" have no set price: tell us the details and we will price them for you.
Preventing the next attack
- Automatic backups, with one copy kept disconnected from the computer
- Updates switched on for Windows, macOS, browsers and applications
- Anti-virus protection installed and set up properly
- Strong passwords and two-step verification on email and cloud accounts
From drop-off to return
-
1. Get it to us
Drop off in Beckenham by appointment, or ask for collection or a home visit.
-
2. We repair it
You get a quote before any work starts. Repairs are carried out at our own workshop.
-
3. Back to you
Every repair is tested, and all our work is guaranteed, including the parts we use.
Common questions
Should I pay the ransom?
No. There is no guarantee you will get your files back, and paying funds the next attack.
Can you get my encrypted files back?
Sometimes. It depends on the type of ransomware and on whether you have a backup. We tell you plainly what can and cannot be recovered before any work goes ahead.
How much does ransomware recovery cost?
Removing the ransomware and cleaning up the computer costs £45 + VAT to £90 + VAT. Getting encrypted files back is a guide £400 + VAT to £800 + VAT; call us to confirm a price for your case.
Book your repair
Request a free estimate and a technician will reply with a quote. Our Beckenham drop-off point at 21 Village Way, BR3 3NA is appointment only, and we can collect from you or visit you at home across Beckenham and Kent. Repairs are carried out at our workshop at 80 Willow Walk, Unit 1, London SE1 5SY.