Remote Computer Support and Diagnosis
Not every fault needs a visit. With your permission, a Home Computer Repairs engineer can connect to your computer over the internet, find the problem and often fix it there and then.
What remote support is good for
- Error messages, crashes and programs that will not open
- A computer that has become slow
- Email that has stopped sending or receiving
- Pop-ups and suspected viruses, where the computer can still get online
- Printer and Wi-Fi settings
- Software installation and updates
- A diagnosis and quote before you decide on a repair
When you need a visit or the workshop instead
Remote support needs a computer that starts up and has a working internet connection. If it will not turn on, cannot get online or has a hardware fault such as a broken screen, see onsite computer repair or drop it off in Beckenham, by appointment.
Price
Our remote diagnosis service for home consumers and businesses costs £45 + VAT. See our prices.
“I was just amazed how the guys were quick to sort out my laptop problems remotely. Just over an hour and I was up and running again. Great.”
How remote support works
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1. Tell us what is wrong
Call us and describe the problem. You get a quote before any work starts.
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2. We connect securely
With your permission, a technician connects to your computer over the internet.
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3. Fixed and checked
We put the fault right, check the computer is working properly and then disconnect.
Book remote support
Request a free estimate and a technician will reply with a quote. Our Beckenham drop-off point at 21 Village Way, BR3 3NA is appointment only. Repairs are carried out at our workshop at 80 Willow Walk, Unit 1, London SE1 5SY.